🚚 Shipping Policy – The Bee Boys Honey
At The Bee Boys Honey, we take pride in delivering pure, natural honey straight from our hives to your home. Every jar is carefully packed by hand, and we do our best to make sure your order arrives quickly and in perfect condition.
Processing & Dispatch
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Orders are usually processed and dispatched within 2–3 working days.
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During busy periods or harvest times, dispatch may take a little longer — we’ll always let you know if there’s any delay.
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Once your order has been shipped, you’ll receive a confirmation email with delivery details.
Delivery
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We ship throughout the UK using trusted courier and postal services.
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Delivery times typically range from 2–5 working days depending on location.
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Shipping costs are calculated at checkout based on the size and weight of your order.
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If you live nearby or order through one of our local stockists, collection options may also be available — just ask.
Out of Stock Items
Because our honey is a natural product, availability can vary through the seasons. Sometimes we run low or temporarily sell out before the website is updated.
If this happens, don’t worry — we’ll contact you straight away and offer a full refund or an alternative product, whichever you prefer.
We farm ethically and sustainably, which means we always leave enough honey for the bees first. Their wellbeing comes before production — that’s part of what makes our honey so special.
Packaging & Care
All orders are packed carefully to protect the jars during transit. We use recyclable and eco-friendly materials wherever possible, because caring for the planet is just as important as caring for our bees.
Questions or Concerns
If you have any questions about your delivery or haven’t received your order within 7 working days of dispatch, please contact us at:
therealbeeboys@gmail.com
🍯 Returns & Exchange Policy
At The Bee Boys Honey, every jar is packed with care and pride. We want you to love our honey as much as we love making it. If something isn’t right, we’ll always do our best to fix it quickly and fairly.
Returns
Because our honey is a natural food product, we can’t accept returns once a jar has been opened. However, we absolutely want you to be happy with your purchase.
Please contact us within 7 days of receiving your order if:
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Your honey arrives damaged, leaking, or broken
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You receive the wrong product or size
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Your order is missing an item
Just email us at [insert email] with your order number and, if possible, a photo of the issue. We’ll review it promptly and offer a replacement or refund.
Exchanges
If you’ve received the wrong item or would prefer a different variety of honey, please get in touch.
As long as the product is unopened and in its original condition, we’re happy to arrange an exchange or refund — just contact us within 7 days of delivery.
Return postage costs may apply unless we’ve made an error.
Refunds
Once we’ve confirmed the issue, your refund will be processed promptly (usually within 3–5 working days). Refunds are issued back to your original payment method.
Cancellations
If you need to cancel your order, please contact us as soon as possible.
If your order hasn’t been shipped yet, we’ll cancel it immediately and issue a full refund. If it has already been dispatched, we’ll do our best to assist case by case.
Our Promise
We stand by our honey and by our customers. We’re a small, ethical producer, and we believe in fairness, honesty, and keeping our customers happy. If something’s gone wrong, we’ll sort it — kindly and quickly.